General Questions

I never received an order confirmation email, can you help me out ?

If you didn’t receive an order confirmation email, make sure that:

  • You used an existing email address to make your purchase
  • Check your spam folder and make sure you whitelist our domain/email as we don’t have any control over your email provider

In case you still didn’t received an order confirmation email, contact us and we will be happy to resend it.

Bulk quantities are available for some items. Email us at orders@Artizenhome.com to find out how much is in stock and to receive a custom shipping quote.

Of course! If you do share one of our images, we just ask that you link back to either the specific product page or the Artizenhome home page.

Of course! You can find a discount code to use in your next purchase in the email confirmation of the first order. We recommend you don’t wait to purchase again, however, as our items can sell out.

Please try on a different browser (Chrome, Firefox, Safari) or retry in a few minutes.

Shipping & Delivery

At the online checkout, you’ll be asked to enter your payment details – we accept Visa, Mastercard as well as PayPal.

Your privacy and security are our highest priority. We use Stripe and PayPal, the leading international payment providers which are extremely secure and highly encrypted systems designed to protect customers and also hold merchants accountable. All data processed is encrypted via Stripe or PayPal, so there is no point where we ourselves have access to customer’s personal data or where that data might potentially be compromised.

Shipping & Delivery

Generally, we stock inventory in two warehouses, in the USA and China, but for some products, they may be shipped from other warehouses located in France and Germany.

I just received a shipping confirmation that didn’t include my entire order ?

Not to worry, as mentioned in the previous question, our products are located in different warehouses, and some orders may require two shipments.

Generally, we ship packages worldwide via FedEx, UPS, and First Class Priority Mail. However, packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.

Yes. We provide free shipping to over 120 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

Most of our products are shipped out of our nearest distribution centres to our clients. This means there’s no need to stress about any customs fees. However, If you are located in USA, orders over $100 may be subject to duty fees.

Shipping time varies by location. These are our estimates:

  • Location *Estimated Shipping Time
  • United States 7-20 Business days
  • Canada, Europe 7-30 Business days
  • Australia, New Zealand, Asia 10-30 Business days
  • Mexico, Central America, South America 15-30 Business days

*This doesn’t include our 1-2 day processing time.

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us at orders@Artizenhome.com.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at orders@Artizenhome.com

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

As noted on the site and in the emails you should have received, delivery times for “free + shipping” items are between 21-40 days because they come from abroad and are sent via a more economical shipping method. All other items take 1-3 weeks to be delivered. If it’s been over 40 days since you placed your order, please contact us at orders@Artizenhome.com

Yes! If you contact us within 24 hours of placing your order at orders@Artizenhome.com, we can update your address. If it’s after 24 hours, we can no longer update your address.

Oh no! We’ll sort this out for you. If it’s been over 40 days since you ordered (our maximum delivery time right now), contact us at orders@Artizenhome.com and we’ll look into the status of your order and resend it to you with no questions asked.

We check each order carefully before sending it out but occasionally an order will get damaged during the shipment process. If this is the case, please contact us at orders@Artizenhome.com and we’ll work it out for you and resend it to you or provide you with a refund!