FAQs

What is this stuff made of?

The majority of our products are made of 100% Merino Wool. The Chunky Yarn is a very thick, combed wool that has only a very slight twist. Many sites and resources indicate that Merino Wool is a hypo-allergenic product. It has been our experience (and one of our knitters is allergic to everything!) that this is true. However, please keep in mind that the wool has been dyed and no guarantees have been made regarding the allergenic properties of Merino Wool.

Can I order anything in any color?

We list the colors available for each item and monitor our inventory closely.  Feel free to reach out to us if there is a color/product combination you are particularly interested in by going to the contact us page.

    How/Where/Who makes the items?

    The Chunky Knits are made by the store owner (Yours Truly, Diane) and a few other folks that are enjoying the process and the extra money. We all live in the US. As far as how items are made, there are a couple of ways to go. Some are arm knit or hand knit while others are done with knitting needles. It varies by product and by knitter preference.

    When will my order be sent?

    Because most of the products are hand made, there may be some time that elapses between the time you order and the time it ships. If the order is for supplies or DIY kits, they will generally be sent out within 4-5 days of the order. We try to get orders out sooner, but that is not always possible.

    For hand made items, we try to keep some stock of items already made up. However, because of the number of product and color combinations, it isn't really possible to have everything in stock. If we have it in stock, we will send it within the 2-3 day range. However, you should assume that there will be a 7-14 day turn around on items not in stock. Please note that this is subject to change/variation. If we are shipping 3 weeks or more after the order date, we will post it to the site and also contact you with this information so that you can make the decision to wait on the product or choose another route. We understand that you may have a shopping deadline to meet!

    Can I throw it in the washer and dryer?

    Please do not wash Merino Wool products.  For many of you this may be a lesson taught by your Mom (or Dad, Granny, etc.) or by the school of hard knocks (aka - I shrunk my favorite sweater and now it would fit a 6 year old), but please be careful with your wool. Because this wool is in a fairly natural state, if you were to wash it, it would most likely turn to felt or to bits, depending on your washer.

    Now, with the warning out of the way, you can use some lukewarm water and a little bit of gentle soap to try to clean a spot if that is needed. In this case, any rubbing should be in the direction of the fibers and should be done with a very smooth cloth. It is also possible (and recommended!) to dry clean your Merino Wool products.

    This stuff is fabulous! Can I buy in bulk?

    We do offer a special discount for bulk orders. The discount is based on a combination of the products being purchased and the total amount. Because there is significant variation in the prices of our products (Wool Flowers are a lot less expensive than a twin sized blanket!) we like to address these types of orders individually. Please contact us to get a bulk discount rate. The most efficient way for this particular transaction is to email us with what you are buying so that we have a clear list in front of us to work from. We will reach out to you within two business days. We may be doing this over the weekend as well, but this is not guaranteed.

    I have an awesome store where I want to resell your products. Can I do that?

    Sure! However, we would like to enter into a formal arrangement to do that. Because we may have other stores selling a particular product, we want to make sure that we are not violating any terms that may be in place with the other store. Please contact us to discuss what you have in mind. Let us know where you are located, the name of your store, and a the best way to contact you.

    Contact Us

    We are happy to answer any questions and accommodate your requests through our contact form above. Our customer service team will contact you as soon as possible.

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